Email correspondence: Article (losing count)… When attorneys have to get involved
From: Angela Velasquez <angie@parableink.com>
Date: February 10, 2009 12:47:42 PM EST
To: mary Kathryn Dean <marykathryn@alternativeapparel.com>
Subject: Fwd: Parable Ink
Mary,
As per Matt’s email I have been awaiting a response regarding box capacities.
Over the weekend I was able to locate 2 more tracking numbers* from your issued call tags that are not on your records.** I also noticed upon closer inspection that of the tracking numbers you have on record, two CM’s are repeated for separate tracking numbers.***
Let us resolve this issue ASAP.
The returned goods are being sent today via UPS after I and another individual count and notarize a final spread sheet of what’s actually inside each box. If you will not honor a record like this I ask that you call me immediately because I will not be by email and am more than willing to drive the boxes to your warehouse in Atlanta to do a live count.
Regards,
Angie Velasquez
Parable Ink
(713) 478-2360
*1Z40V8832659395269
1Z40V8832658234284
**On Jan 27, 2009, at 10:33 AM, Jessica m. Castillo wrote:
Fed Ex tracking # for the replacement order # 2099543: 031859431182928
UPS tracking # for call tag for order # 2098737: 1Z40V8832653632648
UPS tracking # for call tag for order # 2099894 and 2099906: 1Z40V8832660011573
UPS tracking # for call tag for order # 2099900 and 2099899: 1Z40V8832659752749
***Note that for order #2099900, on this page, you have 2 separate tracking numbers listed here. The 2nd is 2 lines below. Also note that this is the CM you said had 3 other tracking #’s associated with it. That would total 5 tracking #’s, or 5 boxes for what was 200 pieces and what you claimed as arriving only as 174 pieces. All 5 tracking #’s do show your receipt too. By “Watson”
UPS tracking # for call tag for order # 2098741: 1z40v8832662649702 and 1z40v8832662580115
UPS tracking # for call tag for order # 2099900: 1z4v8832663808921
UPS tracking # for call tag for order # 2099894: 1z40v8832662488878, 1z40v8832662820089, and 1z40v8832661641695
On Feb 11, 2009, at 11:52 AM, Jessica m. Castillo wrote:
Hi Angie,
I am looking into the tracking #’s you provided. So far, I can say that the first tracking # is coming up as invalid on UPS’s website. I am still looking into the 2nd tracking #, so I will keep you updated on that.
You mentioned “two CM’s are repeated for separate tracking numbers,” but you didn’t provide the credit memo #’s or tracking #’s they go with. Can you please provide those, so Jeff and I can look into it?
Thanks so much!
jess castillo
product specialist
888.481.4287
jessica@alternativeapparel.com
From: angie@parableink.com
Subject: Re: Parable Ink
Date: February 11, 2009 1:30:05 PM EST
To: jessica@alternativeapparel.com
Jessica, I was told that Mary Kathryn would be handling this. I need to know who is in charge of this because I don’t want to waste everyones time.
As for the tracking number, it’s impossible that it’s invalid. I wouldn’t have the sticker receipt if UPS hadn’t given it to me after taking the package.
Angie
On Feb 11, 2009, at 1:32 PM, Jessica m. Castillo wrote:
Angie,
Mary Kathryn has been at jury duty, so she’s been out of the office. I don’t want there to be anymore confusion. I can research this now if you give me the credit memo #’s and tracking #’s for what you’re talking about.
If you go to UPS’s website and track # 1Z40V8832659395269, you will see that it comes up as invalid.
jess castillo
product specialist
888.481.4287
jessica@alternativeapparel.com
From: Angela Velasquez [mailto:angie@parableink.com]
Sent: Wednesday, February 11, 2009 1:39 PM
To: Jessica m. Castillo
Subject: Re: Parable Ink
Jessica, I am more than willing to wait for Mary Kathryn to handle this. This is who Matt Burke assigned to this as an issue that he and she would resolve. As a result, I would rather not drag everyone back into it since we’ve made progress with a smaller number of people doing the research.
Thank you.
Angie
Parable Ink
THEN EVIDENTLY SHE SENDS THIS MESSAGE TO MATT SO HE REPLIES:
From: “Matt Berke” <matt@alternativeapparel.com>
Date: February 11, 2009 1:42:05 PM EST
To: “Angela Velasquez” <angie@parableink.com>
Cc: “Jessica m. Castillo” <jessica@alternativeapparel.com>, “Amanda Piola” <Amanda@alternativeapparel.com>, “Mary Kathryn Dean” <marykathryn@alternativeapparel.com>
Subject: FW: Parable Ink
Angie,
Jess is perfectly capable of helping out with this issue in MK’s absence. I am interested in resolving this as quickly as possible, rather than worrying about who is looking up tracking numbers.
-Matt
From: angie@parableink.com
Subject: Fwd: Parable Ink
Date: February 11, 2009 2:04:43 PM EST
To: matt@alternativeapparel.com
Matt,
I’ve copied the email sent to Jessica here. I just want to note however that Jessica has already disregarded my requests to check box capacities and am curious as to how she will now give me a different answer than before, which was simply that “we consider the matter closed”.
Thank you,
Angie
Parable Ink
I HAVE TO LOCATE THE EMAILS BUT THEN HE ASKS ME WHAT THE PROBLEM IS and I REPLY:
From: angie@parableink.com
Subject: Parable Ink Box Capacities
Date: February 12, 2009 11:01:00 AM EST
To: matt@alternativeapparel.com
Matt:
There were many shirts that I returned and that I was not credited for. When I inquired into when the returns would be credited I was told that the returns were not made. Sometimes it was whole boxes that were claimed to have never been received and other times it was pieces out of boxes I had put together myself and pieces out of boxes I never even opened. So to get to the bottom of it I’m starting with the 2 missing boxes. I asked Jessica to email me all tracking numbers associated with my returns. She sent me a list of 10 tracking numbers. 2 of which were never used. Then I found 3 not on her list, and later 2 more. This is the 1st sign that there must be a data entry error on your end. Here is what she wrote when I found the first 3 not on her list:
Hi Angie,
I looked into these tracking #s and they go with this call tag…
TRK# 1Z40V8832659752749
Customer# 20-PARAINK
Company Name: Parable Ink
Address: 232 3rd street, Unit E001, Brooklyn, NY 11215
Contact Name: Angie
PO# Fall/Holiday
Number of bxs: 4
Weight: 50 lbs
Reason: This is what she’s returning:
6094ERCHI S-60 M-20 L-20
6021ERCHI S-60 M-20 L-20
You wanted to return 200 pcs, so I asked for 4 call tags to be sent to you. For some reason, the shipping department only provided me with 1 tracking #. I’ve attached the credit memos for these returns.
Thanks!
My initial argument to this is that you’ve never used 4 boxes to send me 200 pieces. I am providing several examples of actual PO’s where I happened to save the shipping label which states the # of pieces and boxes used. Secondly, I never wanted these pieces because they were a fabric I asked to not be sent so I returned them untouched. Then your receiving department claimed that they only got 7 larges out of each style rather than 20. If this is the case then I was only sent 7. Perhaps they could verify the weight of what was initially shipped to me against the weight of 200 pieces of this style and fabric. This also means that you only got 174 pieces, not 200 and that I sent them in 4 separate boxes which again, I’m arguing against. Here are my examples of your normal box capacities:
Order #2092271. had 1 box for 129 pieces.
Order #2092268 had 1 box for 109 pieces.
Order #2102527 had 1 box for 136 pieces
Order #2099921 had 2 boxes for 280 pieces. I still retain one box of the two, untouched, with 174 pieces in the 1 box and is labeled as having these exact pieces in it on shipment.
Order #2098741 had 2 boxes for 252 pieces.
Order #2098737 had 4 boxes for 530 pieces.
If I can prove that somehow the 4 tracking #’s are not for just these pieces and that somehow there was a data entry error then we can look into tracking what was actually in the 4 boxes. I’m certain that some of what was in the other boxes were the items I was told were never sent. If we can find data entry error here to be the fault then I can make my arguments for he other missing items which are much harder for me to prove but not impossible.
Thank you for your time Matt.
Regards,
Angie
Parable Ink
On Feb 12, 2009, at 3:25 PM, Mary Kathryn Dean wrote:
Angie,
I just want to make sure you understand our return process. For all returns we ask the customer to fill out the Return Form found on the back of the packing list. I don’t believe that you have been including this in any of your returns. There are 2 types of returns: Customer Initiated Returns & Returns that are Alternative’s responsibility. For customer initiated returns the freight is the responsibility of the customer. Call tags are sent for returns that are Alternative’s responsibility.
When we issue a call tag we notify our Returns Dept of the estimated number of items coming back and the reason for the return. We then estimate the number of boxes based on our best guess. You have inquired about box capacity but that will vary depending on how the customer decides to pack the return. We might send 3 or 4 boxes for 150 pieces just to be safe. The customer packs up the product and fills out the form and includes it in the return. So a customer might only use 1 or 2 and throw the extra call tags away. In many cases product was included in the return via call tag that we did not approve. For example we would send you 3 call tags and you would use 1 call tag for the approved return and the other 2 for additional merchandise that you no longer wanted. When you include merchandise in a call tag that was not approved it causes additional confusion. In these cases a return form was not included so we had to guess what order to credit. So one box might have credit memos issued against 3 or more different orders. A credit memo is sent via USPS mail as soon a return is processed. This is the point where you should notify us if there is a discrepancy.
We sent you a list of call tag tracking numbers. Internally we use the lead tracking number when we document call tags that are issued. We have done an enormous amount of research on your returns. It seems that at this point there are 2 tracking numbers that are still in question: 1Z40V8832658234284 and 1Z40V8832659395260. Jess researched and these call tags were received and credited on credit memo 0831716. This was for the 200 of the 4503 Vintage Black. In a previous email or spreadsheet we noted that these 3 tracking numbers: 1z40v8832662488878, 1z40v8832662820089, 1z40v8832661641695 for credit memo 0831716 but we were mistaken. We sent these 3 tracking numbers but you were ill and unable to be reached. So you used these 2 call tags/tracking numbers: 1Z40V8832658234284 and 1Z40V8832659395260 to return the 4503’s instead.
This has been incredibly time consuming research for us because you did not fill out the return form and have no other documentation to provide. At this point we feel that we have done all the necessary research on our end.
Thank you,
Mary Kathryn and Jess
From: angie@parableink.com
Subject: Re: Parable Ink Box Capacities
Date: February 12, 2009 3:52:49 PM EST
To: marykathryn@alternativeapparel.com
Cc: matt@alternativeapparel.com, jessica@alternativeapparel.com
I will need to know the point of contact for my attorney’s reference.
Regards,
Angie Velasquez
Parable Ink
(713) 478-2360
On Feb 12, 2009, at 5:21 PM, Mary Kathryn Dean wrote:
Angela,
Did you include the spreadsheet of what was in each box with the return? Do you have an electronic copy you can send me? Did you send different amounts from the spreadsheet of approved returns (see attached?)
Thanks,
MK
From: angie@parableink.com
Subject: Re: Parable Ink
Date: February 12, 2009 6:45:50 PM EST
To: marykathryn@alternativeapparel.com
Each box has written on it exactly how many of each style and color are inside. The quantities did vary as I have already relayed to Jessica. Speak with her regarding these issues so that I do not have to constantly repeat this information.
Angie
On Feb 12, 2009, at 6:50 PM, Mary Kathryn Dean wrote:
Angie, did you send back items that we did not approve?
Sent from my iPhone
From: angie@parableink.com
Subject: Re: Parable Ink
Date: February 12, 2009 7:01:37 PM EST
To: marykathryn@alternativeapparel.com
Please confer with your associate Jessica.
Angie
From: angie@parableink.com
Subject: Re: Alternative: Credit Memos for Returned Items
Date: February 18, 2009 6:02:50 PM EST
To: marykathryn@alternativeapparel.com
Point of contact for my attorney?
Angie
